DropnestHelp centre
Answers to the questions we get most often. Still stuck? Contact support.
Uploading and sharing
How large can a file be?
2 GB per file on the free plan, 20 GB on Pro and 100 GB on Business. There is no limit on the number of files, only on total daily bandwidth.
Do I need an account to upload?
No. Anonymous uploads work up to 2 GB per file and keep the link for 7 days. An account raises the limits and keeps your transfers in one place.
Can I delete a transfer before it expires?
Yes, from your dashboard. Anonymous uploads cannot be deleted early — the link stops working when it expires.
Can I put a password on a link?
Password protection is available on Pro and Business. The password is never sent to recipients automatically, so share it through a separate channel.
Files and privacy
Are my files encrypted?
Files are stored encrypted at rest and every transfer runs over TLS 1.3. If you need end-to-end encryption where we cannot decrypt the payload, enable client-side encryption in the desktop client.
Who can see my uploads?
Nobody, unless they have the link. Files are never indexed or listed publicly by default — only transfers explicitly marked public appear in Browse.
Do you scan files?
Uploads are scanned for known malware. We do not inspect the contents of private files for anything else, except when required to act on a valid abuse report.
Billing
What payment methods do you accept?
Card payments through our processor, plus SEPA transfer for annual Business plans.
How do I cancel?
Settings, then Billing, then Cancel plan. Access continues until the end of the paid period and files stay available for 30 days afterwards.
Do you offer refunds?
Within 14 days of the first payment, no questions asked. Write to billing@dropnest.example.